My printout has incorrect or missing colors. What should I do?

  • The problem could be due to a software setting, the product's condition, or the paper you're using. Check the following:
    • Make sure your Windows, Mac OS X 10.5/10.6, or Mac OS X 10.4 printer software is not set to print in grayscale.
    • For best results, use genuine Epson ink and paper.
    • The print head nozzles may need cleaning.
    • The ink cartridges may be old or low on ink, and you may need to replace them.
    • Try turning off Fix Photo in the Windows or Mac OS X 10.5/10.6 printer software or on the product's touch screen.
    • With >Mac OS X 10.5/10.6 or >Mac OS X 10.4, try using Automatic mode.
    • Try changing the Gamma setting in your Windows, Mac OS X 10.5/10.6, or Mac OS X 10.4 printer software.
    • Your printed colors can never exactly match your on-screen colors. However, you can use a color management system to get as close as possible. Try using the ICM (Windows) or ColorSync (Mac OS X 10.4) or Mac OS X 10.5/10.6
    • If you're using color management in your application, select Off (No Color Adjustment) for the Color Management setting in the printer software.
    • After you print, the colors on your printout will take some time to set as the ink dries. During this time, the colors may look different than you expect. To reduce the drying time, avoid stacking your prints on top of each other.
Published:  Aug 5, 2010 Was this helpful?​ Thank you for the feedback!
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