My printout contains garbled characters when I print from Windows or my Mac. What should I do?

  • Try the following:
    • Make sure the USB cable is securely connected and meets the requirements. Then try printing again.
    • Make sure your printer is selected as the active printer in your printing program.
    • If you're using a switch box or USB hub with your printer, connect the printer directly to your computer.
    • Turn the printer off and then on again.
    • In Windows, clear any stalled print jobs from the Windows Spooler:

      Windows 7:

      Click and select Devices and Printers. Then right-click EPSON N10 N11 Series, select See what's printing, right-click the stalled print job, and click Cancel and then Yes.
    • Windows Vista:
    • Click , select Control Panel, and click Printer under Hardware and Sound. Then right-click EPSON N10 N11 Series, select Open, right-click the stalled print job, and click Cancel and then Yes.
    • Windows XP:
    • Click Start and slect Printers and Faxes. (Or open the Control Panel, select Printers and Other Hardware if necessary, then Printers and Faxes). Then right-click EPSON N10 N11 Series, select Open, right-click the stalled print job, and click Cancel and then Yes.
Published:  Mar 2, 2010 Was this helpful​? Thank you for the feedback!
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