My printout is grainy when I print from any application. What should I do?

  • Check the following:
    • If the paper you're using has a printable side (check your paper packaging for details), make sure the printable side is loaded face up. The printable side is usually brighter or whiter.
    • Make sure the following settings are set correctly in the Windows or Mac OS X printer driver:
      • Print Quality (Windows) or Output Resolution (Mac OS X): Try selecting a higher print quality setting.
      • High Speed: Try turning this setting off.

        To access this setting in Windows, select Quality Options for the Print Quality setting.

        This setting controls whether the print head prints in both directions (bi-directional) or in one direction (uni-directional, from right to left). Turning this setting off to print in one direction decreases print speed but may improve print quality.
      • Platen Gap: If you're printing on thicker paper, try selecting Wide for this setting by following the steps below for your operating system.

        Windows: Click the Paper Config button on the Main tab, then select Wide for the Platen Gap setting.

        Mac OS X: Select Advanced Media Control from the print options pop-up menu, then select Wide for the Platen Gap setting.
    • Try aligning the print head.
    • If you're printing a photo or a document that contains images, you may need to increase the image resolution or print the images in a smaller size (see your software documentation).
Published:  Feb 24, 2011 Was this helpful?​ Thank you for the feedback!
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