The CD/DVD won't feed correctly or is ejected. What should I do?

  • Gently pull it out and then press the OK button. If an error message continues to appear, turn the printer off and then back on. Reload the tray, making sure the CD/DVD tray is inserted correctly.

    Note:
    Make sure the surface of the CD/DVD you are printing on is blank and clean. A CD/DVD with images or text already on the surface area may not load correctly.
Published:  Feb 24, 2011 Was this helpful​? Thank you for the feedback!
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