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My printout contains garbled characters when I print from Windows or my Mac. What should I do?

    Try the following:
    • If you're using a USB connection, check the following:
      • Make sure the USB cable is a shielded "AB" cable not more than 6.5 feet (2 meters) long.
      • If you're using a switch box or USB hub with the product, connect the printer directly to your computer.
      • Turn off the product, check that the cables are securely connected, turn it back on, then try printing again.
      • Try using a different USB cable.
    • If you're using a wired (Ethernet) connection, turn off the product, check that the cables are securely connected, turn it back on and then try printing again.
    • If you're using a USB connection, you may need to reinstall the printer software (Windows or Macintosh).
Published:  Jan 20, 2011 Was this helpful​? Thank you for the feedback!
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