During a wireless network installation, my product could not find or connect to the wireless network. What should I do?

  • Try the following:
    • Try moving the product to a different location to make sure that the product is within range of your wireless network. Avoid placing the product near a microwave oven, 2.4 GHz cordless phone, or large metal object such as a filing cabinet.
    • Make sure there aren't any access restrictions (such as MAC address filtering) set on the wireless router. If access restrictions are set, register the printer's MAC address on the router. Print a Network Status Sheet to obtain the MAC address. Then see your router manual for instructions.
    • If your wireless router doesn't broadcast its network name (SSID), see Entering Your SSID Manually for instructions on connecting to your wireless network. If your wireless router has wireless security enabled, you will also need to know what kind of security it is using.
    • If the product doesn't connect to your wireless network, the WEP key or WPA passphrase may have been entered incorrectly.

      WEP keys and WPA passphrases are case-sensitive. Be sure to correctly note uppercase, lowercase, and numeric/special characters.
    • Try connecting to the wireless router with your computer or another device to confirm that it is working correctly.
    • Make sure the router is only 2.4 GHz.
Published:  Jan 20, 2011 Was this helpful?​ Thank you for the feedback!
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