My product is printing blank pages from Windows or my Mac. What should I do?

  • Check the following:
    • Make sure your product is selected as the printer in your printing program.
    • Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if necessary.
    • Make sure you selected the correct paper size settings in your printing program and printer software.
    • If a blank page exists in a document you are printing and you want to skip printing it, select the Skip Blank Page setting in your printer software by doing one of the following:
    • Windows: Access your print settings, click the Maintenance tab, then click the Speed & Progress button. Select Skip Blank Page.

      Mac OS X 10.4: Access your print settings and select Extension Setting from the print options pop-up menu. Select Skip Blank Page.

      Mac OS X 10.5/10.6/10.7: Select System Preferences > Printer & Fax or Printer & Scan > your product > Options & Supplies & Driver..
    • Try printing a different document to determine if the problem is limited to one document. If it is, try recreating the document (with copy and paste, for example).
    Related references
    Print Head Nozzle Check
    Print Head Cleaning
    Selecting Basic Print Settings - Windows
    Selecting Basic Print Settings - Mac OS X 10.5/10.6/10.7
    Selecting Basic Print Settings - Mac OS X 10.4
Published:  Aug 19, 2011 Was this helpful?​ Thank you for the feedback!
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