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My product doesn't detect my photos placed on the scanner glass when I use the reprint/restore function on the control panel. What should I do?

    Check the following:
    • Make sure the scanner glass is clean and free of fingerprints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scanner glass.)
    • Make sure the photos are placed on the scanner glass correctly.
    • Make sure the photos are no larger than 5 x 7 inches for one photo or 4 x 6 inches for two photos.
    • When copying two photos (up to 4 x 6 inches), place them 1/4inch (5mm) apart as shown on the LCD screen.
    Related references
    Copying Photos
Published:  Aug 23, 2011 Was this helpful​? Thank you for the feedback!
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