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I see the message Installation Failed when I install my product's wireless network software. What should I do?

    Check the following:
    • Make sure that your wireless router or access point is set to use one of the supported security settings: None, WEP 64, WEP 128, or WPA-PSK (TKIP/AES) WPA2 compliant.
    • If security is enabled for your wireless router or access point, make sure that you entered the correct security key or passphrase.
    • If there are any access restrictions (such as MAC address filtering) set on the wireless router or access point, register the printer's MAC address on the router or access point. Print a Network Status Sheet to obtain the MAC address. Then see your router or access point's documentation for instructions.
    • Disable any settings (such as AP Isolation, Client Isolation, or Privacy Separator) on your wireless router or access point that would prevent wireless devices from communicating with each other.
    Related references
    Printing a Network Status Sheet
Published:  Aug 23, 2011 Was this helpful​? Thank you for the feedback!
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