I'm having paper feed problems. What should I do?

  • See the solutions below for your type of paper feed problem.

    Paper Feeding Problems
    • Do not load more than the recommended number of sheets.
    • If paper does not feed for printing, remove it from the sheet feeder. Reload it against the right side, then adjust the edge guide.
    • If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
    • If paper jams when you print on both sides of the paper, try loading fewer sheets.
    • For best results, follow these guidelines:
      • Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
      • Do not load paper with holes punched in it.
      • Follow any special loading instructions that came with the paper.
    Paper Ejection Problems
    • If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper. Select the correct paper size when you reprint.
    • If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select the correct paper type setting when you reprint.
    Paper Jam Problems

    If you have problems with paper jams, try these solutions:
    • Cancel the print job from your computer, if necessary.
    • Gently pull out any jammed paper from the output tray and sheet feeder.
    • Press the start button to resume printing. If the product messages still show an error, continue with the next step.
    • Press the power button to turn the product off.
    • Lift up the scanner unit, and remove the jammed paper and any torn pieces.
    • Lower the scanner unit and press the power button to turn the product back on.
    • Carefully follow all paper loading instructions when you load new paper.


    • Related References
      Solving Paper Problems
      Cancelling Printing Using a Product Button
      Paper or Media Type Settings
      Loading Paper
    Published:  Nov 9, 2011 Was this helpful​? Thank you for the feedback!
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