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My printout has incorrect or missing colors. What should I do?

    The problem could be due to a software setting, the product's condition, or the paper you're using. Check the following:
    • Make sure the Black/Grayscale or Grayscale setting is not selected in your printer software.
    • Clean the print head.
    • The ink cartridges may be old or low on ink, and you may need to replace them.
    • Your printed colors can never exactly match your on-screen colors. However, you can use a color management system to get as close as possible. Try using the color management options in your printer software.
    • For best results, use genuine Epson ink and paper.
    Related references
    Selecting Advanced Print Settings - Windows
    Managing Color - Mac OS X 10.5/10.6
    Managing Color - Mac OS X 10.4
    Print Head Cleaning
Published:  Sep 21, 2011 Was this helpful​? Thank you for the feedback!
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