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My printout contains garbled characters when I print from Windows or my Mac. What should I do?

    Try the following:
    • Make sure any interface cables are securely connected at both ends.
    • In Windows, clear any stalled print jobs from the Windows Spooler:
      • Windows 7: Click and select Devices and Printers. Right-click your product name, select See what's printing, right-click the stalled print job, click Cancel, and click Yes.
      • Windows Vista: Click , and select Control Panel. Select Printer (under Hardware and Sound) or Printers, right-click your product name, select Open, right click the stalled print job, click Cancel, and click Yes.
      • Windows XP: Click Start, and select Control Panel (or point to Settings and then select Control Panel). Select Printers and Other Hardware (if available) and then Printers and Faxes. Right-click your product name, select Open, right-click the stalled print job, click Cancel, and click Yes.
Published:  Sep 21, 2011 Was this helpful​? Thank you for the feedback!
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