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The scanning software does not operate correctly. What should I do?

    Try the following:
    • Make sure your computer has adequate memory and meets the system requirements for your operating system.
    • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.
    • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
Published:  Sep 21, 2011 Was this helpful​? Thank you for the feedback!
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