The scanning software does not operate correctly. What should I do?
Try the following:
- Make sure your computer has adequate memory and meets the system requirements for your operating system.
- Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.
- If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
Published: Sep 21, 2011 Was this helpful? Thank you for the feedback!