I'm having problems installing the software. What should I do?

• See the suggestions below for your connection type.
  
  USB
  
  Make sure you followed the software installation instructions on the Start Here sheet. If the installation fails, make sure the printer is turned on and the USB cable is securely connected at both ends.
  
  If you're still having problems, disconnect the USB cable and uninstall the printer software, then reinstall the software.
  
  Before reinstalling the software, check for the following:
  • Make sure the printer is not connected to your computer. (You will be prompted to connect it during the installation process.) You must connect the printer to your computer at the correct time to make sure the driver is installed correctly on your computer.
  • Make sure your system meets the requirements.
  • Make sure all applications (including any screen savers, virus protectors, and firewall software) are closed.
  • Make sure you have administrative rights or software installation privileges to your computer.
  Wired (Ethernet) network
  
  Before installing the software, make sure you set up your product as described on the Start Here sheet.
  
  If you're still having problems, uninstall the printer software, then reinstall the software.
  
  Before reinstalling the software, check for the following:
  • Make sure your system meets the requirements.
  • Make sure all applications (including any screen savers, virus protectors, and firewall software) are closed.
  • Make sure you have administrative rights or software installation privileges to your computer.
  Related requirements
  Start Here
  Uninstalling Product Software - Mac OS X
  Uninstalling Product Software - Windows