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My printout contains garbled characters when I print from Windows or my Mac. What should I do?

    Try the following solutions:
    • Make sure any interface cables are securely connected at both ends.
    • In Windows, clear any stalled print jobs from the Windows Spooler:
      • Windows 7: Click and select Devices and Printers. Right-click your product name, select See what's printing, right-click the stalled print job, click Cancel, and click Yes.
      • Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, right-click your product name, select Open, right click the stalled print job, click Cancel, and click Yes.
      • Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select Printers and Other Hardware if necessary, and select Printers and Faxes.) Right-click your product name, select Open, right-click the stalled print job, click Cancel, and click Yes.
    • Make sure your product is selected as the printer in your printing program.
    • If the printer is connected to a computer or network with a USB or Ethernet cable, try the following solutions:
      • Make sure the cable meets the requirements.
      • If you're using a switch box or USB hub, connect the printer directly to your computer.
      • Turn off the product, check that the USB or Ethernet cable is securely connected, turn the printer back on, then try printing again.
      • Try using a different cable.
    Related references
    Select Basic Print Settings - Windows
    Selecting Additional Layout and Print Options - Windows
    Selecting Page Setup Settings - Mac OS X 10.5/10.6/10.7
    Selecting Page Setup Settings - Mac OS X 10.4
    Selecting Basic Print Settings - Mac OS X 10.5/10.6/10.7
    Selecting Basic Print Settings - Mac OS X 10.4
Published:  Sep 9, 2011 Was this helpful​? Thank you for the feedback!
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