Support Printers All-In-Ones WorkForce Series Epson WorkForce Pro WP-4540

I see the message Cannot communicate with the scanner error message when I run EPSON Scan. What should I do?

  • Try the following:
    • Make sure your product is turned on and securely connected to your computer or USB hub.
    • If your product is connected to a USB hub, make sure it's connected to a first tier hub (the hub closest to the computer) that has its own A/C adapter when more than one hub is connected to the computer.
    • Try restarting your computer.
    • Make sure Epson Scan is set up correctly for your connection type. See the steps below:
      1. Make sure the product is turned on.
      2. Do one of the following:
        • Windows 8.x: Navigate to the Apps screen, then select EPSON Scan Settings.
        • Windows (other versions): Click Start or and select Programs or All Programs. Select EPSON Scan > EPSON Scan Settings (or EPSON, then EPSON Scan, and then EPSON Scan Settings).
        • OS X: Open Applications > Epson software, then double-click EPSON Scan Settings.
      3. If you see a EPSON Scan cannot be started window, click No. The window may appear twice.
      4. Make sure the correct scanner is selected.
      5. Do one of the following:
        • If the product is connected to your computer with a USB cable, make sure the Connection setting is set to Local, then skip the remaining steps.
        • If the product is set up on a network, make sure the Connection setting is set to Network and your scanner appears under Network Scanner Address with the correct IP address. If these settings are correct, skip the remaining steps. If the IP address for your product does not appear, go to the next step.

          Note: If you don't know your product's IP address, you can print a network status sheet to obtain it.

      6. Click Add.
      7. Select the IP address that appears in the list. If more than one IP address appears, be sure to select the one that matches your product's IP address.

        Note: If you have a firewall or Internet security software installed, the search feature may not work correctly. In this case, click Enter address and enter the IP address manually.

      8. Click OK.
      9. Click OK again to close the Epson Scan Settings window.

    If the steps above do not help, try one of the following:

    • Windows 8.x, Windows 7, Windows Vista:
      1. Turn off the printer.
      2. Uninstall Epson Scan.
      3. Restart your computer.
      4. Do one of the following:
        • Windows 8.x: Open File Explorer (navigate to the Apps screen, then select File Explorer).
        • Windows 7 or Windows Vista: Open Windows Explorer (right-click , then select Explore or Open Windows Explorer).
      5. Navigate to C:\Windows
      6. Locate the twain_32 folder and rename it to a different name such as twain_32_old.
      7. Restart your computer.
      8. Reinstall Epson Scan.
    • Windows XP or OS X: Uninstall and reinstall the Epson Scan software.
Published:  Jan 16, 2012 Was this helpful?​ Thank you for the feedback!
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