I am unable to scan from my computer. What should I do?
Try the following solutions:
- Make sure the product is turned on and securely connected to your computer or USB hub or try connecting the product directly to your computer.
- If the product is connected to a USB hub, make sure it's connected to a first tier hub (the hub closest to the host computer) when more than one hub is connected to the computer.
- Make sure Epson Scan is selected in your scanning program.
- Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan.
- Try restarting your computer.
- Make sure you installed all the software correctly.
Published: Sep 9, 2011 Was this helpful? Thank you for the feedback!