My printout contains garbled characters when I print from Windows or my Mac. What should I do?

  • Try the following:
    • If your product is connected with a USB or Ethernet cable, make sure the cable is a securely connected and meets the requirements. Then try printing again.
    • Make sure your printer is selected in Windows, or is set as the active printer in Mac OS X.
    • If you're using a switch box or USB hub with your printer, connect the printer directly to your computer.
    • Turn the printer off, check that the cables are securely connected, and turn it back on again.
    Related references
    Computer System Requirements
Published:  Apr 28, 2011 Was this helpful?​ Thank you for the feedback!
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