My printout contains garbled characters when I print from Windows or my Mac. What should I do?

  • Try the following:
    • Make sure the USB cable is a shielded "AB" cable not more than 6.5 feet (2 meters) long.
    • Make sure your product is selected as the active product in your printing program.
    • Turn off the product, check that the cables are securely connected, turn it back on, then try printing again.
    • If you're using a switch box or USB hub with your product, connect the product directly to your computer.
    • Turn the product off and then on again.
    • In Windows, clear any stalled print jobs from the Windows Spooler:
    • Windows 7:
      Click and select Devices and products. Then right-click EPSON NX130 Series, select See what's printing, right-click the stalled print job, and click Cancel and then Yes.

      Windows Vista:
      Click , select Control Panel, and click product under Hardware and Sound. Then right-click EPSON NX130 Series, select Open, right-click the stalled print job, and click Cancel and then Yes.

      Windows XP:
      Click Start and select products and Faxes. (Or open the Control Panel, select products and Other Hardware if necessary, and then products and Faxes). Then right-click EPSON NX130 Series, select Open, right-click the stalled print job, and click Cancel and then Yes.
Published:  May 17, 2011 Was this helpful​? Thank you for the feedback!
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