When I try to make a copy, my product doesn't detect the photo placed on the scan bed. What should I do?

  • Check the following:
    • Make sure the scanner glass is clean and free of finger prints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scanner glass.)
    • Make sure the photos are placed on the scan bed correctly.

    Related reference

    Place Originals for Copying or Scanning.
Published:  May 17, 2011 Was this helpful​? Thank you for the feedback!
Please tell us why this was not helpful.​
Please enter a valid email address