I cannot scan from my computer with the Image Capture application. What should I do?
Try these solutions:
- If the product is connected to a USB hub, make sure it's connected to a first tier hub (the hub closest to the host computer) when more than one hub is connected to the computer.
- Make sure the product is turned on and securely connected to your computer or USB hub or try connecting the product directly to your computer.
- The scanner software will not work if any of the printer's ink cartridges are expended. Check the cartridge status on the LCD screen and replace the ink cartridges.
Published: Nov 11, 2011 Was this helpful? Thank you for the feedback!