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I cannot scan from my computer with the Image Capture application. What should I do?

    Try these solutions:
    • If the product is connected to a USB hub, make sure it's connected to a first tier hub (the hub closest to the host computer) when more than one hub is connected to the computer.
    • Make sure the product is turned on and securely connected to your computer or USB hub or try connecting the product directly to your computer.
    • The scanner software will not work if any of the printer's ink cartridges are expended. Check the cartridge status on the LCD screen and replace the ink cartridges.
Published:  Nov 11, 2011 Was this helpful​? Thank you for the feedback!
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