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I see a communication error when I try to print with a USB connection. What should I do?

    Try the following:
    • Make sure the USB cable is a shielded "AB" cable not more than 10 feet long.

      Note: Do not use devices that extend the length of the cable because they can cause signal degradation.
    • If you're using a USB hub with your product, connect the product directly to your computer.

      Note: Do not connect through a USB keyboard. The keyboard acts like a hub and can interfere with signal transmission.
    • Use a different port on your computer.
    • Make sure there is no error on the product.
Published:  Oct 25, 2011 Was this helpful​? Thank you for the feedback!
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