My product doesn't detect my photos placed on the scan bed when I use the reprint/restore function on the control panel. What should I do?

  • Check the following:
    • Make sure the scan bed glass is clean and free of finger prints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scan bed.)
    • Make sure the photos are placed on the scan bed correctly.
    • Place one or two photos on the glass as shown on the LCD screen. For multiple photos, place them at least 0.2 inch (5 mm) apart.

    Related references
    Copying Photos
Published:  Jan 3, 2012 Was this helpful​? Thank you for the feedback!
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