I cannot scan from my computer with the Image Capture application. What should I do?

• Try the following:
  • If the product is connected to a USB hub, make sure it's connected to a first tier hub (the hub closest to the host computer) when more than one hub is connected to the computer.
  • Make sure the product is turned on and securely connected to your computer or USB hub or try connecting the product directly to your computer.
  • The scanner software will not work if any of the printer's ink cartridges are expended. Check the Checking Cartridge Status on the LCD screen and Replacing Ink Cartridges.