My product doesn't detect my photos placed on the scanner glass when I use the Copy/Restore Photos function on the control panel. What should I do?

• Check the following:
  • Make sure the scanner glass is clean and free of fingerprints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scanner glass.)
  • Make sure the photos are placed on the scanner glass correctly.
  • Make sure the photos are no larger than 8.5 x 11 inches for one photo or 4 x 6 inches for two photos.
  • When copying two photos, place them at least 0.8inch (20mm) apart.
  Related references
  Copying Documents or Photos