My product doesn't detect my photos placed on the scanner glass when I use the Copy/Restore Photos function on the control panel. What should I do?
Check the following:
- Make sure the scanner glass is clean and free of fingerprints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scanner glass.)
- Make sure the photos are placed on the scanner glass correctly.
- Make sure the photos are no larger than 8.5 x 11 inches for one photo or 4 x 6 inches for two photos.
- When copying two photos, place them at least 0.8inch (20mm) apart.
Copying Documents or Photos
Published: Jul 27, 2012 Was this helpful? Thank you for the feedback!