My product doesn't detect my photos placed on the scanner glass when I use the Copy/Restore Photos function on the control panel. What should I do?

  • Check the following:
    • Make sure the scanner glass is clean and free of fingerprints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scanner glass.)
    • Make sure the photos are placed on the scanner glass correctly.
    • Make sure the photos are no larger than 8.5 x 11 inches for one photo or 4 x 6 inches for two photos.
    • When copying two photos, place them at least 0.8inch (20mm) apart.
    Related references
    Copying Documents or Photos
Published:  Jul 27, 2012 Was this helpful?​ Thank you for the feedback!
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