I tried to install my product on my Mac with a wireless connection, but the installation failed. What should I do?

  • You'll need to set up your software and product again. Do the following:

    Reset your Product's Network Settings

    1. Reset the product's Wi-Fi settings on the product's control panel by doing the following:

      Press the home button, if necessary. Press the left or right arrow button and select Setup. Scroll down and select Restore Default Settings. Select Wi-Fi/Network Settings, then select Yes.

    2. If you're unable to complete the instructions above, contact Epson. Otherwise go to the next section.

    Disable the Firewall

    1. Open the menu and select System Preferences, then click either Security & Privacy or Security.
    2. Select the Firewall tab and disable the firewall.

      If you have other firewall software enabled, you'll also need to disable it. If you don't know how to disable it, contact your firewall provider for help.

      Note: This step is needed to install the product's software and complete the Wi-Fi setup. Remember to enable your firewall software after you complete the Wi-Fi setup.

    3. If you're unable to complete the instructions above, contact Epson. Otherwise go to the next section.

    Initialize your router and set up your product with a Wi-Fi connection on a Mac

    Important: You'll need to know your network name (SSID) and network password before you can set up your product. If you don't know them, contact the manufacturer of your router or the person who set up your network. If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. See your router documentation for instructions.

    1. Unplug your router's power cord from the power outlet, wait a brief period, then plug it back in. You may need to re-establish the connection for the other devices on your network.
    2. Download the Drivers and Utilities Combo Package from the Downloads tab for your product. Make a note of the file name and save the location so you can retrieve it.
    3. Open the file you downloaded, and follow the on-screen instructions. When you see the Select Your Connection screen, select Wireless connection, click Continue, then follow the instructions on your computer screen.

    4. When you see the Select Setup Option screen, select Set up printer for the first time, click Continue, then follow the instructions on your computer screen to complete the installation.

      Note: We recommend using a temporary USB cable connection (cable not included) to simplify wireless setup. If you're using OS X 10.6, 10.7, 10.8, or 10.9, or you don't have a USB cable, you will need to use the control panel on the printer to select wireless settings. Follow the instructions on your computer screen during software installation; they will explain how to connect the printer wirelessly this way.

      After you complete the Wi-Fi setup, remember to enable your firewall. If these troubleshooting instructions did not solve the problem, please contact Epson support.

Published:  Jun 19, 2015 Was this helpful?​ Thank you for the feedback!
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