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My printout contains garbled characters when I print from Windows or my Mac. What should I do?

    If you're printing from a Windows computer, try the following:
    • Make sure you selected the correct printer in the application you're printing from.
    • Cancel any pending print jobs from your computer.
    • If the printer is connected to a computer or network with a USB or Ethernet cable, check the following:
      • Make sure the cable meets the requirements.
      • If you're using a switch box or USB hub, connect the printer directly to your computer.
      • Turn off the product, check that the USB or Ethernet cable is securely connected, turn the printer back on, then try printing again.
      • Try using a different cable.
Published:  Jan 30, 2013 Was this helpful​? Thank you for the feedback!
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