My printout contains garbled characters when I print from Windows or my Mac. What should I do?

• If you're printing from a Windows computer, try the following:
  • Make sure you selected the correct printer in the application you're printing from.
  • Cancel any pending print jobs from your computer.
  • If the printer is connected to a computer or network with a USB or Ethernet cable, check the following:
    • Make sure the cable meets the requirements.
    • If you're using a switch box or USB hub, connect the printer directly to your computer.
    • Turn off the product, check that the USB or Ethernet cable is securely connected, turn the printer back on, then try printing again.
    • Try using a different cable.