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I'm unable to scan from my product's control panel with OS X 10.6 or later. What should I do?

    You'll need to download and install the Event Manager Utility from the Download tab for your product.

    Do the following:

    1. Go to the Downloads tab for your product. Make sure your Operating System is selected.
    2. Select Utilities, then Event Manager Utility.
    3. Click Download and follow the on-screen instructions to install the software.
Published:  Oct 30, 2012 Was this helpful​? Thank you for the feedback!
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