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My printout has incorrect or missing colors. What should I do?

    The problem could be due to a software setting, the product's condition, or the paper you're using. Try the following solutions:
    • Make sure the Black/Grayscale or Grayscale setting is not selected in your printer software.
    • Clean the print head.
    • Try turning off Fix Photo in the printer software.
    • The ink cartridges may be old or low on ink, and you may need to replace them.
    • Your printed colors can never exactly match your on-screen colors. However, you can use a color management system to get as close as possible. Try using the color management options in your printer software.
    • For best results, use genuine Epson ink and paper.
    • If you're using ICM color management in your application, select Off (No Color Adjustment) for the Color Management setting in the printer software.
    • After you print, the colors on your printout will take some time to set as the ink dries. During this time, the colors may look different than you expect. To reduce the drying time, avoid stacking your prints on top of each other.

Published:  Sep 18, 2012 Was this helpful​? Thank you for the feedback!
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