I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?

  • The inks may not be seated properly, and may need to be reseated.
    1. Turn on your product.
    2. Lift up the scanner unit.



      Caution: Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable inside the printer.

    3. Press the bottom of the ink cartridge down until it clicks into place. (If a cartridge is properly seated already, you may not hear a click.)
    4. Close the scanner unit.
    5. The printer will start charging the inks.
Published:  Mar 19, 2013 Was this helpful​? Thank you for the feedback!
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