I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
The inks may not be seated properly, and may need to be reseated.
- Turn on your product.
- Lift up the scanner unit.
Caution: Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable inside the printer.
- Press the bottom of the ink cartridge down until it clicks into place. (If a cartridge is properly seated already, you may not hear a click.)
- Close the scanner unit.
- The printer will start charging the inks.
Published: Mar 19, 2013 Was this helpful? Thank you for the feedback!