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What should I do if the CD/DVD feeds incorrectly or ejects?

    Try the following:

    • Make sure you insert the CD/DVD tray correctly.
    • If the tray is ejected when you start a print job, the printer is not ready. Wait until you see a message on your screen asking you to insert the CD/DVD tray.Then reinsert the tray and press the button.
    • As you insert the tray, you may meet some resistance. Continue sliding the tray into the printer until the arrow marks on the CD/DVD tray and the product line up.
    • Make sure both sides of the CD/DVD tray are underneath the brackets on the front tray as you insert it. As you insert the tray, you may meet some resistance. Continue sliding the tray into the printer until the arrow marks on the CD/DVD tray and the front tray match each other.
    • Make sure the surface of the CD/DVD you are printing on is blank and clean. A CD/DVD with images or text already on the surface area may not load correctly.
Published:  Apr 12, 2018 Was this helpful​? Thank you for the feedback!
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