My product is printing blank pages from Windows or my Mac. What should I do?

• Try the following:

  • Make sure you selected the correct paper size settings in your printing program and printer software.
  • Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if necessary.
  • If a blank page exists in a document you are printing and you want to skip printing it, select the Skip Blank Page setting in your printer software as instructed below.

  Windows

  1. Do one of the following:

     • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your printer and select Printing Preferences.
     • Windows 7: Click and select Devices and Printers. Right-click your printer and select Printing Preferences.
     • Windows Vista: Click and select Control Panel (or point to Settings and then select Control Panel). Select Printer (under Hardware and Sound) or Printers. Right-click your printer and select Printing Preferences.
     • Windows XP: Click Start and select Control Panel (or point to Settings and then select Control Panel). Select Printers and Other Hardware (if available) and then Printers and Faxes. Right-click your printer and select Printing Preferences.
  2. Click the Maintenance tab, then click the Speed & Progress button.
  3. In the Settings area, select the Skip Blank Page setting or checkbox.
  4. Click OK as necessary to save your settings.

  OS X

  1. Open the menu, then select System Preferences.
  2. Select Print & Scan, Print & Fax, or Printers & Scanners, select your product, then select Options & Supplies.
  3. Select Driver or Options.

     You see this screen:

     
  4. Set Skip Blank Page to On.
  5. Click OK.
  Related concepts
  Print Head Cleaning
  Print Head Nozzle Check
  Related tasks
  Selecting Basic Print Settings - Windows
  Selecting Basic Print Settings - OS X