I'm having paper feed problems. What should I do?

• See the solutions for your problem type below.

  Paper Feeding Problems

  If you have problems feeding paper, try these solutions:

  • If paper does not feed for printing, remove it. Then reload it in the sheet feeder against the right side and beneath the tab. Slide the edge guide against the edge of the paper, making sure that the paper stack is not above the arrow mark on the edge guide.
  • If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
  • If paper jams when you load only one or two sheets, try loading more sheets at a time. Do not load more than the recommended number of sheets.
  • If paper jams when you print on both sides of the paper, try loading fewer sheets.
  • For best results, follow these guidelines:
    • Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
    • Load paper in the sheet feeder printable side up.
    • Follow any special loading instructions that came with the paper.
  Related information
  Loading Paper
  

  Paper Jam Problems

  If paper has jammed inside the product, follow these steps:

  1. Cancel the print job from your computer, if necessary.
  2. Gently pull out any jammed paper from the output tray and sheet feeder.
  3. Lift up the scanner unit.
     
     

     Caution: Do not touch the flat white cable inside the printer.

     Caution: Do not lift up the scanner unit when the document cover is open.

     
  4. Remove any jammed paper or torn pieces.
     
     

     Caution: Do not touch any buttons on the control panel while your hands are inside the product.

  5. Lower the scanner unit.
  6. Press the OK button to resume printing.
  7. Carefully follow all paper loading instructions when you load new paper.
  Related information
  Loading Paper
  

  Document Jams in the Automatic Document Feeder

  If paper has jammed in the automatic document feeder (ADF), follow these steps:

  1. Remove your originals from the ADF.
  2. Open the ADF cover.
     
  3. Remove any jammed paper.
     
     

     1	ADF cover
     2	Paper feeder

     Caution: Do not remove paper jammed inside the ADF without opening the cover or you could damage the ADF.

  4. Leave the ADF cover open, then lift the paper feeder.
     
     

     1	ADF cover
     2	Paper feeder

  5. Remove any jammed paper or torn pieces.
     
  6. Lower the paper feeder (but don't close the ADF cover).
  7. Raise the ADF input tray.
     
  8. Carefully remove any jammed paper.
     
  9. Lower the ADF input tray and reload your originals.

     Caution: Make sure you do not load the ADF beyond its capacity for your paper size. Also make sure the originals you load are not bent, folded, or curled and do not have tape, staples, or other materials that could obstruct the feeder.

  10. Follow the prompts on the LCD screen to clear any error messages.