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I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?

    If you see an error light or error message after you replace an ink cartridge, follow these steps:
    1. Make sure the print head is in the ink cartridge replacement position. (The ink cartridge holder should be beneath the cutout in the product case.)

      Note: If the print head is not in the ink cartridge replacement position, follow the instructions on replacing an ink cartridge in this manual to move it.

    2. Remove and reinsert the replaced ink cartridge, making sure to push it all the way into its slot.
    3. Complete the ink cartridge installation steps.
    Related information
    Replacing Ink Cartridges and Maintenance Boxes
Published:  Mar 31, 2014 Was this helpful​? Thank you for the feedback!
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