Support Printers All-In-Ones WorkForce Series Epson WorkForce WF-7610

My product is unresponsive, it will not print or power off. What should I do?

  • You need to update the printer's firmware. You can download the firmware for your product from the Downloads tab.

    Note: A USB cable is required to perform the firmware update even if the printer is connected via Ethernet or wirelessly. Do the following:

    1. Go to the Downloads tab.
    2. Click Firmware Update under Firmware, then click Download.
    3. Follow the on-screen prompts to download the firmware.
    4. Do one of the following:
      • Windows: Run the file epsonXXXXX.exe.
      • Mac: Open the file epsonXXXXX.dmg and run Epson Firmware Updater.

      Follow the on-screen instructions.

    5. When the following screen appears, connect the USB cable directly from the printer to the computer, then click Next.
    6. Note: Do not unplug, power-off, or attempt to use the printer during the update process.

    7. Click Start to begin the firmware update.
    8. The firmware update is complete when the printer restarts.

    9. Click Finish.
    10. Note: Unplug the USB cable if your printer is set up via Ethernet or wirelessly.

Published:  Jun 30, 2014 Was this helpful?​ Thank you for the feedback!
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