I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
If you see an error light or error message after you replace an ink cartridge, follow these steps:
- Make sure the print head is in the ink cartridge replacement position. (The ink cartridge holder should be beneath the cutout in the product case.)
Note: If the print head is not in the ink cartridge replacement position, follow the instructions on replacing an ink cartridge in this manual to move it.
- Remove and reinsert the replaced ink cartridge, making sure to push it all the way into its slot.
- Complete the ink cartridge installation steps.
Replacing Ink Cartridges and Maintenance Boxes
Published: Mar 28, 2014 Was this helpful? Thank you for the feedback!