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I'm having paper feed problems. What should I do?

    See the solutions for your problem type below.

    Paper Jam Problems Inside the Product

    If paper has jammed inside the product, follow the steps here to clear the jam.

    1. Cancel the print job, if necessary.
    2. Remove any jammed paper from the rear paper feed slot.
    3. Open the printer cover.

      Caution:
      Do not touch the flat white cable inside the printer.

    4. Remove any paper inside, including torn pieces.
    5. Close the printer cover.
    6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.

    Paper Jam Problems in the Paper Cassette

    If paper has jammed in a paper cassette, follow the steps here to clear the jam.

    1. Cancel the print job, if necessary.
    2. Pull out the paper cassette, remove the paper cassette cover, then carefully remove any jammed paper.
    3. Carefully remove any paper jammed inside the product.
    4. Gently insert the paper cassette.
    5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.

    Paper Jam Problems in the Duplexer (Rear Cover)

    If paper has jammed in the duplexer (rear cover), follow the steps here to clear the jam.

    1. Cancel the print job, if necessary.
    2. Press the tabs and open the rear cover.
    3. Remove the duplexer.
    4. Carefully remove any jammed paper.

      Note: Do not touch the paper rollers.

    5. Remove any jammed paper from the duplexer.

    6. Open the duplexer.
    7. Carefully remove any jammed paper stuck inside.
    8. Reinstall the duplexer.
    9. Close the rear cover.
    10. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
    Related references
    Paper Jam Problems in the Paper Cassette
    Paper Jam Problems Inside the Product
    Paper Jam Problems in the Duplexer (Rear Cover)
Published:  Mar 28, 2014 Was this helpful​? Thank you for the feedback!
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