My product is printing blank pages from Windows or my Mac. What should I do?

• Try these solutions:

  • Make sure you selected the correct paper size settings in your printing program and printer software.
  • Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if necessary.
  • If a blank page exists in a document you are printing and you want to skip printing it, select the Skip Blank Page setting in your printer software as instructed below.

  Windows

  1. Do one of the following:
     • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your printer and select Printing Preferences.
     • Windows 7: Click and select Devices and Printers. Right-click your printer and select Printing Preferences.
     • Windows Vista: Click and select Control Panel (or point to Settings and then select Control Panel). Select Printer (under Hardware and Sound) or Printers. Right-click your printer and select Printing Preferences.
     • Windows XP: Click Start and select Control Panel (or point to Settings and then select Control Panel). Select Printers and Other Hardware (if available) and then Printers and Faxes. Right-click your printer and select Printing Preferences.
  2. Click the Maintenance tab, then select the Extended Settings button.
  3. In the Settings area, click on the Skip Blank Page setting or checkbox.
  4. Click OK as necessary to save your settings.

  OS X

  1. Open the menu and select System Preferences.
  2. Select Print & Scan, Print & Fax, or Printers & Scanners, select your product, and select Options & Supplies.
  3. Select Driver or Options.

     You see this screen:

     

  4. Set Skip Blank Page to On.
  5. Click OK.
  Related tasks
  Checking the Nozzles Using the Product Control Panel
  Checking the Nozzles Using a Computer Utility
  Cleaning the Print Head Using the Product Control Panel
  Cleaning the Print Head Using a Computer Utility