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Home Support Printers All-In-Ones WorkForce Series Epson WorkForce Pro WF-5620

I cannot scan from my computer with the Image Capture application. What should I do?

    Try the following:
    • If you're using a network connection, make sure the product is turned on and connected to the same network as your computer.
    • If you're using a USB connection, make sure the product is turned on and securely connected to your computer or USB hub, or try connecting the product directly to your computer.
    • If your product is connected to a USB hub, try the following:
      • Make sure the USB hub is turned on.
      • Make sure it's connected to a first tier hub (the hub closest to the host computer) when more than one hub is connected to the computer.
      • Connect the product directly to your computer.
    • Try updating the application on your Mac by selecting Software Update in the menu.

    If the above suggestions do not help, contact Epson support.

Published:  Jan 13, 2015 Was this helpful​? Thank you for the feedback!
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