My product is unresponsive, it will not print or power off. What should I do?

• You need to update the printer's firmware. You can download the firmware for your product from the Downloads tab.

  Note: A USB cable is required to perform the firmware update even if the printer is connected via Ethernet or wirelessly. Do the following:

  1. Go to the Downloads tab.
  2. Click Firmware Update under Firmware, then click Download.
  3. Follow the on-screen prompts to download the firmware.
  4. Do one of the following:
  • Windows: Run the file epsonXXXXX.exe.
  • Mac: Open the file epsonXXXXX.dmg and run Epson Firmware Updater.

  

  Follow the on-screen instructions.

  5. When the following screen appears, connect the USB cable directly from the printer to the computer, then click Next.

  

  Note: Do not unplug, power-off, or attempt to use the printer during the update process.

  6. Click Start to begin the firmware update.

  

  The firmware update is complete when the printer restarts.

  7. Click Finish.

  

  Note: Unplug the USB cable if your printer is set up via Ethernet or wirelessly.