text.skipToContent text.skipToNavigation

I'm having paper feed problems. What should I do?

    See the solutions for your problem type below.

    Paper Jam Problems in the Cassette

    If paper has jammed in the cassette, follow the steps here to clear the jam.

    1. Cancel the print job, if necessary.
    2. Close the output tray.
    3. Pull out the paper cassette.


    4. Carefully remove any paper jammed inside the product.


    5. Carefully follow all paper loading instructions and reload the paper.
    6. Keep the cassette flat as you gently insert it.


    7. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
    Related references
    Paper Jam Problems Inside the Product
    Paper Jam Problems in the Duplexer (Rear Cover)


    Paper Jam Problems Inside the Product

    If paper has jammed inside the product, follow the steps here to clear the jam.

    1. Cancel the print job from your computer, if necessary.
    2. Open the front cover.


    3. Remove any paper inside, including torn pieces.


    4. Close the front cover.


    5. If any jammed paper remains near the output tray, carefully remove it.
    6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
    Related references
    Paper Jam Problems in the Cassette
    Paper Jam Problems in the Duplexer (Rear Cover)


    Paper Jam Problems in the Duplexer (Rear Cover)

    If paper has jammed in the duplexer, follow the steps here to clear the jam.

    1. Cancel the print job from your computer, if necessary.
    2. Press the buttons on the sides of the rear cover and remove it.


    3. Carefully remove any jammed paper.


    4. Remove any jammed paper from the duplexer.


    5. Press the buttons on the rear cover as you reattach it.


    6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions.
    Related references
    Paper Jam Problems Inside the Product
    Paper Jam Problems in the Cassette
Published:  Jul 1, 2014 Was this helpful​? Thank you for the feedback!
Please tell us why this was not helpful.​
Please enter a valid email address