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The CD/DVD won't feed correctly or is ejected. What should I do?

    Check the following:

    • Make sure you insert the CD/DVD tray correctly.
    • If the tray is ejected when you start a print job, the printer is not ready. Wait until you see a message on your screen asking you to insert the tray. Then reinsert the tray and press the CD button.
    • As you insert the tray, you may meet some resistance. Continue sliding the tray into the printer until the arrow marks on the CD/DVD tray and the front tray match each other.
    • Make sure the surface of the CD/DVD you are printing on is blank and clean. A CD/DVD with images or text already on the surface area may not load correctly.
Published:  Nov 18, 2013 Was this helpful​? Thank you for the feedback!
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