I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?

• The ink cartridges may not be seated properly and may need to be reseated.
  1. Turn on your product. If an ink cartridge is expended, you see a message on the LCD screen. Note which cartridges need to be replaced and press Proceed. Then select Yes, replace now.
  2. Lift up the scanner unit.
     
     

     Caution:
     Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable inside the printer.

  3. Press the bottom of the ink cartridge down until it clicks into place. (If a cartridge is properly seated already, you may not hear a click.)
     
  4. Close the scanner unit.
     
  5. The product starts priming the ink.