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My product doesn't detect my photos placed on the scan bed when I use the Copy/Restore Photos option on the control panel. What should I do?

    Try the following:
    • Make sure the scanner glass is clean and free of fingerprints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scanner glass.)
    • Make sure the photos are placed on the scanner glass correctly.
    • Make sure the photos are no larger than 5 x 7 inches for one photo or 4 x 6 inches for two photos.
    • If you place multiple originals on the scanner glass, make sure they are at least 0.8 inch (20 mm) away from each other.
Published:  Dec 3, 2013 Was this helpful​? Thank you for the feedback!
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