My product doesn't detect my photos placed on the scanner glass when I use the Copy/Restore Photos option on the control panel. What should I do?

  • Try the following:

    • Make sure the scanner glass is clean and free of fingerprints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scanner glass.)
    • When copying two photos (up to 4 x 6 inches), place them 1/4 inch (5 mm) apart as shown on the LCD screen.
Published:  Mar 5, 2015 Was this helpful?​ Thank you for the feedback!
Was this helpful?​
Please tell us why this was not helpful.​