text.skipToContent text.skipToNavigation

I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?

    The ink cartridges may not be seated properly and may need to be reseated.
    1. Turn on your product.
    2. If an ink cartridge is expended, you see a message on the LCD screen. Note which cartridges need to be replaced and select Proceed, then choose Yes, replace now.
    3. Lift up the scanner unit.

      Caution:
      Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable inside the printer.

    4. Press the ink cartridge down until it clicks into place. (If a cartridge is properly seated already, you may not hear a click.)

    5. Close the scanner unit.

    6. The product starts priming the ink.
Published:  Oct 8, 2014 Was this helpful​? Thank you for the feedback!
Please tell us why this was not helpful.​
Please enter a valid email address