text.skipToContent text.skipToNavigation

I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?

    The ink cartridges may not be seated properly and may need to be reseated.
    1. Turn on your product.
    2. Lift up the scanner unit.

      Caution:
      Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable inside the printer.

    3. Press the OK button.
    4. Press down each ink cartridge until it clicks into place. (If a cartridge is properly seated already, you may not hear a click.)



    5. Close the scanner unit.



    6. Press the OK button. The printer will start charging the inks.
Published:  Oct 14, 2014 Was this helpful​? Thank you for the feedback!
Please tell us why this was not helpful.​
Please enter a valid email address