I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
The ink cartridges may not be seated properly and may need to be reseated.
- Turn on your product.
- If an ink cartridge is expended, you see a message on the LCD screen. Note which cartridge need to be replaced and press the OK button. Select the option to replace the ink cartridge and press the OK button.
- Open the inner cover.
Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable inside the printer.
- Press the ink cartridge down until it clicks into place. (If a cartridge is properly seated already, you may not hear a click.)
- Close the inner cover and press the OK button.
- The product starts priming the ink.
Published: Dec 15, 2014 Was this helpful? Thank you for the feedback!