I tried to install my product's software for an Ethernet connection but cannot complete the installation in Windows or OS X. What should I do?
Uninstall the printer software, then reinstall the software. Before reinstalling the software, check for the following:
- Make sure your system meets the requirements.
- Close any other programs, including screen savers and virus protection software, and install your product software again.
- If you see an error message or your software does not install correctly in Windows, you may not have software installation privileges. Contact your System Administrator.
- Make sure your product is turned on and the network cable is securely connected at both ends.
Published: Mar 24, 2015 Was this helpful? Thank you for the feedback!